» Caption
Creditline
MANAGE TECHNICIANS
through maintenance
process changes
hink of a great idea, a process with a perfect application
in a fl eet. One that, when implemented, will surely
decrease related downtime incidents. Th ink of the
no-brainer decision, the small-eff ort, big-eff ect change
that would improve a fl eet’s performance. Maybe it’s as
simple as adding another line to a preventive maintenance
checklist. Sound “simple?” Maybe on paper.
Now, think of the most valuable veteran technician in
that maintenance bay. Imagine they oppose that great
idea. Th ey’ve done this a million times and it’s never been
done like that before. Th ey’re reluctant, resistant. Maybe
the technician implements the change, but hates every
second of it. Morale decreases. And eventually, the idea
fails and the cycle starts all over.
Who’s to blame? Th e hard-headed technician who
“hates” change, or the fl eet’s management who failed to
properly manage the change?
November/December 2018 | VehicleServicePros.com 13
HOW TO
Change management
helps fl eets implement
process changes with
minimal operational
disruption.
By Vesna Brajkovic, Assistant Editor
TRAINING & RESOURCES
T
Continued Page 14
Photo Courtesy of Rotary Lift
/VehicleServicePros.com