FMS_13

FleetMaintenance_July_2016

have trainers, like our fl eet service reps, that will actually go to specifi c fl eets … and we can conduct training at their location on specific components.” He adds that Isuzu’s fl eet service managers are very technical and can conduct training sessions for fl eets on a case-by-case basis. Like ASE certifi cations, a technician stands to gain personally from acquiring more information through OE training. More certifi - cations and more training means the technician can be more profi cient in diagnosing and repairing vehicles in general. “Technicians today, whether it be fl eet or in a dealership or anywhere, as they increase knowledge and get more certifi cations, they’re overall compensation will usually rise right along with that,” Rossetti notes. Fleets with certifi ed technicians stand to gain from increased uptime because more repairs can be made in house. “It’s imperative that they fi x the vehicles right then and there instead of letting them back out and sending them to a dealer, or bringing them back in at a separate time for another technician who is more trained to go ahead and work on it,” Rossetti says. He concludes that Isuzu and other OEMs can off er all the training they can. But the most important aspect is that technicians need to have the basic understanding and mechanical ability to actually make repairs. “Basic electrical, basic brakes, basic suspension – things like that – are important to build that foundation so they can move on and increase their education on a specifi c product,” he says. Equipment manufacturers who create components installed on over-the-road trucks oft en provide training events and certifi cations to dealers, fl eets and independent shops. According to Mario Sanchez, director of on-highway marketing communications, engine business, at Cummins, as technology, emissions and customer requirements change, the company’s product portfolios become more advanced. As product complexity rises to meet these demands, the Cummins service provider network increases its need for trained technicians. “Trade certifi cations standards diff er from country to country, and in order for Cummins to ensure the competency of technicians, we require them to complete their product diagnosis Cover Story | and repair education through a combination of e-learning and hands-on activities via our global training centers,” Sanchez says. “Classes are led by factory-certifi ed trainers, who have a wealth of information and are excellent resources to draw from.” INTRODUCING MICHELIN® TIRE CARE.™ YOU TAKE CARE OF YOUR BUSINESS. WE’LL TAKE CARE OF YOUR TIRES. Copyright ©2015 Michelin North America, Inc. All Rights Reserved. The Michelin Man is a registered trademark of Michelin North America, Inc. A fleet tire monitoring program that helps you maximize uptime and control costs. Uptime is everything. With MICHELIN® TIRE CARE™, you can get the most out of your assets and keep your fleet up and running with confidence. Here’s how: TIRE CARE offers comprehensive tire evaluation, analysis and network service you can trust for accurate, actionable fleet guidance and smart, effective decision-making. • Reduce road service calls • Increase customer satisfaction • Increase driver satisfaction • Improve fleet safety & CSA compliance • Maximize fuel economy & tire mileage To find a local TIRE CARE provider, visit michelintruck.com/tirecare. 14MTT8556 VehicleServicePros.com/10121763 Continued page 14


FleetMaintenance_July_2016
To see the actual publication please follow the link above