Day2_37

GraphExpo_ShowDaily_September_26_2016

Omni-Channel Delivery Begins with Print/Mail and Email A large state government triggers a print version to be sent to the physical address of the recipient, with a notice asking them to update the email address information. Therefore, what cannot be confi rmed as delivered electronically is subsequently printed and delivered by mail. What the agency especially appreciates about the solution is the automated workfl ow that retrieves the data and metadata for processing and hand over to the high-speed print production line. “The performance and reliability are extraordinary when you consider the extremely complex data structures and number of different formats that the Compart software handles with ease.” For example, the software can reliably output signed PDF fi les so the offi cial signature is retained in the printed copy. Everything can be archived for possible retrieval later on. As “multi-channel” becomes “omni channel” to meet the needs of the agency and all stakeholders, additional projects are being planned. The agency will incrementally link other applications to the system by expanding the platform to ultimately tie in all applications that produce content output. In any case, whatever the future will bring, the technological foundations are already in place and the in house expertise is developing. REFRESH RELAX! BY USING ENFOCUS SOLUTIONS, YOU CAN: Free up valuable production time Manage consistent & accurate PDFs Improve your PDF Workflow Maximize your output Grow your business with scalable solutions Fixes incoming PDFs so that it outputs like intended Lets you edit almost anything in a PDF Avoids costly reprints and keeps production moving Automates repetitive tasks Automatically analyses incoming jobs and recommend the best suited machines Makes your business scalable and able to grow Deals with high-volume PDF quality control and autocorrection Fits seamlessly into Switch Frees up your staff for work that you can actually charge for enfocus.com/graphexpo CONNECT Remotely controls file preparation and delivery Delivers job consistency for downstream automation Links to MIS and automation solutions to extend automation to the customers’ desktop BOOTH 2167 agency that sends more than 1.5 million documents each year, most via traditional mail, wanted to send them electronically for the sake of taxpayers. But although omnichannel delivery (via text message, video, Web) is a goal, it is most important for the agency to get where they are going carefully, thoughtfully, and with all paths considered. First things fi rst: they would create a document output hub to send email as well as mail. Once that was mastered, they would add channels as needed. What was required was a bridge to the future—and they turned to Compart (Booth 2073) DocBridge to create it. The bulk of these documents are letters: dunning and fi ne notices, requests for payment, confi rmations of business registrations and changes, funding approvals, etc. The printing is handled in house. So they created a document output hub to send email as well as mail. By setting up a dual delivery system, the state agency laid the foundation for a centralized, multi-channel output management hub. The technological core is a central system that takes documents from the specialized applications (business, administrative penalties, subsidies, etc.) and automatically affi xes an offi cial electronic signature. The system automatically checks a central directory (electronic request router) for all individuals and companies that have registered for electronic delivery. If an email address is registered, the document is simply forwarded to the email server. When the recipient logs on to the service to retrieve the document, the sender is automatically notifi ed of the download via an electronic return receipt, which indicates proof of delivery. If no download occurs within a pre-arranged period of time, the system Commercial Printing | Digital Printing | Flexible Packaging Folding Carton Packaging | Metal Decorating | Newspaper Plastic Cards | Security Printing | Signage and POP kba.com KBA covers it all... Booth 1435 Offi cial Show Daily | PrintingNews.com GRAPH EXPO 16 | September 26, 2016 | 37


GraphExpo_ShowDaily_September_26_2016
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