customers and even applicants are
treated with dignity and respect. One
of the challenging pieces in her role is
making sure people don’t see her as
their personal advocate but a champion
for doing things according to the
law and/or making sure policies and
procedures are managed to the highest
degree of care.
One of the focuses Duncan has
tasked herself with is revitalizing the
hiring process at TARC by fi nding creative
ways to reach out to the local community
and developing a culture that
recognizes diversity while cultivating
the spirit and letter of inclusion. Th at
includes asking hard questions and
creating opportunities for the available
market of possible applicants.
“I think the most important piece is just remembering
that we work for our community. We work for the people
that don’t have access to transportation. I know that
sometimes we can kind of get bogged down, or into
our own personal silos, but remembering that needs
to be at the forefront of our mind at all times.”
Ashley N.
Duncan, MSBC
Director of
Diversity and
Inclusion
Transit Authority
of River City
Ashley N. Duncan
Director of Diversity
& Inclusion
Congratulations, Ashley
from all of us at
Transit Authority of River City
Congratulations on being recognized by
Mass Transit in the 2017 Top 40 Under 40 list!
Thank you for your service to the TARC community.
SEPTEMBER/OCTOBER 2017 | MassTransitmag.com | Mass Transit | 31
Fact:
Duncan was
recognized
by “Business
First,” “NFocus
Magazine” and
the “KY Statewide
Business
Professional
Women.”
MassTransitmag.
com/12356955
APTA Expo 2017
08–11 Oct
Atlanta, GA, U.S.
Booth 1823
ASHLEY DUNCAN IS THE QUINTESsential
example of a person working in
transit who is actively engaged in being
innovative, displaying commitment to
transit and works daily to make life long
contributions to transit, both inside the
walls of the Transit Authority of River
City, and outside in her local Louisville,
Kentucky, community.
Duncan’s professional philosophy is
to “Increase awareness of social, economic
and educational disadvantages
through leading diversity advocacy and
community wide volunteerism.” She is
a Louisville native who has been employed
at the TARC since the age of 14.
She has worked in every department at
TARC over her close to 19-year span
and prides herself on knowing the company
as a whole.
Duncan started in a summer intern
program and maintained her working
relationship through high school and
college. Currently she serves as a director
of diversity and inclusion and is the
youngest director at TARC.
Much of the responsibility in Duncan’s
role is to make sure employees,
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CustomerService@teknoware.com
www.teknoware.com
www.ridetarc.org
502.585.1234
TTY.502.213.3240
For more information, visit www.MassTransitmag.com/10758051 For more information, visit www.MassTransitmag.com/12064555