AMY SNYDER BEGAN HER CAREER
at the Champaign-Urbana Mass Transit
District by chance when she had
squandered away her spring semester
of junior year helping plan her brother’s
bar mitzvah and an MTD internship
was the only where the deadline hadn’t
yet passed. While there, she fell in love
with the purpose of public transportation
and with the agency itself.
Over the past decade she has led a
crucial leadership role within the organization,
revamping systems and
expanding her job responsibilities.
When she did social media, she was
the mouthpiece for everything that was
going on at the agency but in the role
she’s in now, she has the opportunity to
work on procedures that impact multiple
departments.
One of the things Snyder did was
overhauling and centralizing MTD’s
lost and found procedure across the organization,
which has improved return
rate to owners by 30 percent.
Another district-wide initiative
was that she reassessed the call system
and moved MTD to an automatic
Congratulations to Amy Snyder
for being named to Mass Transit
Magazine’s 40 Under 40 for 2017
from everyone at CUMTD.
For more information, visit www.MassTransitmag.com/10734193
50 | Mass Transit | MassTransitmag.com | SEPTEMBER/OCTOBER 2017
Champaign-Urbana
Mass Transit District
1101 E. University Ave.; Urbana, IL 61801
Cong
b
Mag
from
cumtd.com 217.384.8188
call distribution system, which puts
a more professional voice and face to
the organization and allows MTD to
measure call volumes, optimize staff -
ing, and track employee responsiveness
and eff ectiveness.
MTD is working toward applying for
ISO 9001 Quality Management System
certifi cation in 2018 and Snyder serves
as the management representative. Th is
certifi cation would complement MTD’s
ISO 14001 certifi cation, which Snyder
played a signifi cant role.
Snyder has been involved in the national
scene as a graduate of the American
Public Transportation Association’s
Emerging Leaders Program in 2016 and
has been an active member of its Marketing
& Communications Committee.
Fact:
She was recently
named secretary
of APTA’s
Marketing &
Communications
Committee
and incoming
vice chair.
MassTransitmag.
com/12343839
“I get the opportunity to help our front line cope with
taking complaints … We have people who are depending
on us every single day. I enjoy that part of my job, to
remind our employees to continue to be of service …
to our passengers, which is our reason to be here.”
Amy Snyder
Customer Service
Director
Champaign-
Urbana Mass
Transit District