BORESCOPES AND OTHER CAMERAS
Camera technology has come a very long way in recent years,
mainly in the size of the cameras, the quality of the images
and the number of images you are able to store and send. For
automotive uses, providing images of faulty components to
your customer can go a long way to communicate the
reason for suggesting a repair.
For diagnostic testing purposes, using a
GoPro camera or similar camera mounted
to the vehicle to capture images under driving
conditions can save time and validate a
diagnosis. For instance, we once used cameras
to record images of suspension movement on
both sides of the vehicle in order to determine
if there was a mechanical condition causing a
rough ride. Using a camera aimed at a dial indicator
on both sides of the rear axle suspension showed
less movement from one side than the other, which
was due to the suspension bottoming out.
Borescope technology has also come a long way.
Relatively inexpensive models can be attached to
mobile platforms or laptops to capture images that
can be saved or shared. There are many models available
that work in high-heat areas such as a warm
engine. Camera heads that are more flexible with
attached LED lighting allow these tools to reach into
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smaller areas than before with much better image clarity.
Typical uses for borescopes go beyond looking at the condition
of an engine cylinder; they can be used inside door panels to
check window linkage or in HVAC ducting to check the operation
and condition of ducts and doors.
Thermal imagers are another camera technology finding its
way into repair shops. These imagers allow a technician
to visualize the heat signature of components to see how
well they are working compared to others, such as engine
cylinders.
Voltage that is flowing generates heat, so using an
imaging camera is also a quick way to determine which
fused circuit is allowing voltage to flow. This is a great and
efficient way to determine the cause of a parasitic drain.
DIGITAL INSPECTION TOOLS
All of us have performed inspections at some level on our
customer’s vehicles. The process for some shops is to perform
the inspection and record the results on paper, or a
pre-printed form, then share the outcome of the inspection
with the customer. Many other shops have done inspections
and only report the items they feel need attention during the
current visit.
Today, your customers understand more about their
vehicles and desire to be more involved and informed about
maintenance and repairs. Additionally, many of your customers
are comfortable in the digital world and want information
quickly, and in a digital format.
One of the best ways to accommodate your customers’
request for more information is to provide them with the
results of a digital inspection. There are a few companies that
have products, such as Bolt On Technology and Auto Vitals,
available to incorporate customizable inspection reports
directly into your shop management system. Many digital
inspection formats allow technicians to use a phone or tablet
to record the results, as well as take photos of reported faults
during the process.
According to Bolt On Technology, the primary benefit of
digital inspections is gaining the ability to have clearer and
more communication with your customers. An additional
Photo from B. Hoyland
Thermal imagers are another camera technology finding
its way into repair shops. These imagers allow a technician to
visualize the heat signature of components to see how well they
are working compared to others, such as engine cylinders.
advantage of performing inspections and recording them
digitally is it creates an opportunity to perform more consistent
and complete inspections by every technician.
Other benefits include the ability to share the results via a
text message or via email instantly with your customer, show
them before and after inspection results and maintain records
of maintenance and repair recommendations. A long-term
benefit of this process includes helping to build trust between
you and your customers.
Photo from AutoVitals Inc.
One of the best ways to accommodate your customers’
request for more information is to provide them with the results
of a digital inspection report. Some companies offer a product
suite allowing shops to incorporate customizable inspection
reports directly into a shop management system.
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