Cover Story | The use of step-by-step, how-to instructions that define or standardize a procedure for the completion of a task or specific function helps enable technicians to carry out a task correctly, the same way, every time. Achieving uniformity and level of quality is an effective catalyst to drive performance improvement. Photo courtesy of Volvo Trucks North America VehicleServicePros.com ❚ APRIL 2016 ❚ FLEET MAINTENANCE 9
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