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S E R V I C E
FEBRUARY 2018 | MassTransitmag.com | Mass Transit | 17
FARE COLLECTION EQUIPMENT USED
Mechanical farebox
Electronic farebox
Mechanical turnstile
Electronic turnstile
Proof of payment
RIDERS METHOD OF PAYMENT
Cash at a physical location
Cash at a kiosk
Cash on board or at an entrance
Credit/Debit card at a physical location
Credit/Debit card at a kiosk
Credit/Debit card on board or at an entrance
Credit/Debit card on a website
40% 50%
WHERE CAN PEOPLE PURCHASE YOUR FARE?
Open Payment
System: Using
contactless bank
cards, smartphone
NFC, or other tap
technology.
EMV: Europay,
MasterCard and
Visa: These international
companies
joined their efforts
in development of
the global standard
for credit and
debit payment
cards based on chip
card technology
NFC: Near field
communication is
the technology that
allows two devices
to talk to each
other, enabling
contactless payments.
NFC applies
to how devices
communicate while
EMV applies to
payments made
with contact and
contactless chip
cards or with a
mobile NFC device
emulating a contactless
chip card.
APTA
ID-/Account-
Based Ticketing:
As defined by the
Secure Technology
Alliance, formerly
the Smartcard
Alliance: “The transit
fare collection system
architecture that
uses the back office
system to apply
relevant business
rules, determine the
fare and settle the
transaction.” Each
passenger has a
unique ID, connecting
to their account.
AIL PASSENGERS IN EAST ANGLIA WHO
have a query while using a ticket machine can
now press a button which will put them straight
through to a real person who can help them
buy tickets and fi nd the best fares. Greater Anglia
is the fi rst train operator in England to roll out
Scheidt & Bachmann’s FareGo ViTA “virtual ticket
agents” across all its existing ticket machines, so
that passengers can connect to a real person — via
an audio link — who can off er help.
A two-way audio connection is established so
that the customer and ticket agent can talk. Greater
Anglia’s initial pilot phase of the machines was carried
out from 8 September to 29 October 2017, and
received over 8,000 calls, 250 per day on average.
30 percent of these came from London Liverpool
Street station. Th ere will now be a 12-week testing
phase as the service beds in across all Greater
Anglia’s ticket machines.
MassTransitmag.com/12387518
Scheidt & Bachmann
Terminology
Mobile app
Auto deduction payment via employer
Call center
Mail
Mail
Internet
Transit headquarters
Transportation terminals
Information centers
Commercial outlets
Mobile devices
Onboard vehicles
0% 10% 20% 30% 60% 70% 80%
0% 5% 10% 15% 20% 25%
ACI Worldwide
APTA
R
The foundation of your electronic fare
management system should include open
APIs to provide easy integration of potential
partners, real-time transaction processing for
convenient and accurate account management
for the rider, and a back-end system designed
as a financial system for easy integration.
MassTransitmag.com/12385576
0% 20% 40% 60% 80% 100%
Init
/MassTransitmag.com
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