40 PTEN AUGUST 2018 www.VehicleServicePros.com
Circle 138 on card, or enter at
“e-inquiry” on VehicleServicePros.com
Denso’s VehicleMRI can help technicians to pinpoint
hidden problems beyond typical check engine light issues.
report detailing the status of the complete
OBD system. These tools allow you to
provide a very easy-to-understand report
to your customer that shows current and
pending issues to all systems monitored by
the vehicle’s onboard computer network.
THE DIGITAL INSPECTION
When you add up all the benefits of
providing digital information to your
customers, it is clear you need a system
capable of not only recording results, but
also forwarding them to your SMS, and
from there to your customer.
There are now tools that will assist you
in giving your customers the trifecta: correct,
consistent and timely information.
As far back as 2003, I installed an electronic
inspection system and process into
my shop. The system was created by Delphi
and showed me the value of providing reliable
digital information to customers. This
system allowed each technician to have a
tablet with which they performed a walkaround
inspection, along with having the
ability to record results of other inspected
items, such as brake measurements. The
system also collected scan data with current
and pending fault codes as well as the
status of all monitors.
The data was relayed to my SMS where
I could then pass it along to the customer
in a printed or digital format. The SMS
was also available to refer back to each
inspection on subsequent customer visits.
In reality, the system was a little bit
ahead of its time and was discontinued
by the supplier due to lack of interest
from shops.
Vendors now have sophisticated versions
of this type of technology for shops
to use. The digital inspection systems all
have some similarities:
• They communicate directly with
most SMS databases.
• Communication between the service
advisor and technicians is quicker,
better and, in most cases, more efficient
and productive.
• Customer communication is faster
/www.VehicleServicePros.com
/VehicleServicePros.com
/www.reelcraft.com