BEST PRACTICES
New York, N.Y. Catherine
T RATP DEV, DEVELOPING OUR TEAM
members has always been top of mind.
We take a number of paths to make this
happen. Th rough our Grow Our Own program,
we fi rst meet with and encourage our
team members to share their goals and aspirations.
From there we can create individual
development plans that might include
online training, job shadowing, or role
changes to focus on specifi c skills, industry
association training, etc. We continue to
advance our thinking in this area with the
goal of providing our team members with
the visibility to what the future could be,
and then encourage them to take advantage
of the resources available. Our objective is
to help our team think through what they
want to do to continue their growth, then
help them align on the best way to do that.
We encourage all of our employees,
particularly our maintenance and
The Redlands
Passenger Rail Project
Was Going to Need
More Than Just
Program Management
That’s why they chose
RailPros
www.railpros.com
operations teams, to take advantage of
our career advancement opportunities.
For example, in addition to the many
hours of technical training they receive,
our maintenance employees can advance
through a progression of lead-supervisor,
superintendent, assistant director and director.
During this process, they attend
training to sharpen their interpersonal
and managerial skills, including courses
on confl ict resolution and interacting
with diffi cult individuals. Bus operators
can advance through our Revenue Vehicle
Movement Control (RVMC) Program, allowing
them to learn skills in street supervision,
radio dontrol and dispatch. Upon
completing these courses to management’s
satisfaction, they can become eligible for
new career opportunities.
Program Managers Who Do More Than Just Program Management
SBCTA knew the Redlands Passenger Rail Project needed a team of experts who could handle more
than just “basic” Program Management responsibilities. That’s why they tapped RailPros as Program
Managers: they knew we could provide seamless, successful program delivery...and more.
In addition to the “usual” Program Management tasks, RailPros also supported the agency in its
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development in the local area.
Because successful Program Management isn’t just about the “usual” tasks
At RailPros, we’ve gathered the largest team of local railroad professionals who have expertise in
every area of rail. Since 2000, we’ve been going above and beyond for our clients. It’s what leads us,
1 Ada Parkway, Suite 200 and our clients, to successful projects...time and time again.
Irvine, CA 92618
(714) 734-8765
contact@railpros.com
At RailPros, Rail isn’t a part of our business; it IS our business.
For more information, visit www.MassTransitmag.com/10066702
90 | Mass Transit | MassTransitmag.com | SEPTEMBER/OCTOBER 2017
We also listen to our employees. We are
open to their suggestions about programs
that will keep them current in their professional
areas. Beyond our maintenance
and operations teams, we also support
our human resource, fi nance and other
business-related roles to attend local and
national training programs. We support
our employees’ endeavors to obtain certifi
cations from the Transportation Safety
Institute, FEMA and others. Many of our
employees participate in peer groups and
interact with other transit agencies. We
also occasionally host private, intensive
off -site training opportunities to bolster
our team environment and focus on advanced
leadership and communication
skills. Th ese off -site training’s cover topics
such as ethics, decision making and
delegation. We work to develop leadership
skills, identify strengths and weaknesses,
review succession planning, discuss our
culture as a team, and plan for the future.
Th ese elements bond our teams together
and help us build a strong foundation.
A
Chardon
CEO, RATP Dev
America
RATP Dev