GMC Inspire Meets the Demands of SouthData’s Automated Workfl ow SouthData is a national, full-service document management provider specializing is built in so there’s no need for extensive re-training to work with legacy document streams. “That was the tipping point for us. It was exactly what we were looking for,” says Rich Gasser, Vice President of Software Development for SouthData. GMC Inspire’s ability to integrate into SouthData’s infrastructure was another critical feature. “We have a very modular infrastructure design, with each module handling particular tasks,” says Gasser. “GMC Inspire’s end-to-end automation made it easy for us to connect the dots between all our processes and the GMC platform.” Gaining additional effi ciencies through fl exibility The fl exibility of GMC Inspire has helped Gasser and his team modify workfl ows to gain even more effi ciencies. Over time, the company has been able to modify its workfl ow and reduce the number of templates so that business users do not have to think about downstream processes, such as postal processing or automation, when creating new document applications. This new workfl ow was quickly put into use when one of the company’s largest customers wanted to mail 450,000 pieces the day after the July 4th holiday. With GMC Inspire, set up time for the mailing took 30 minutes and processing only took one hour with the new workfl ow. Without GMC Inspire and this enhanced workfl ow, the company estimates it would have taken 80 hours to prepare the job for printing. In the end, SouthData is most happy that GMC Inspire matches very closely the design and quality the company builds into the solutions it designs in-house. “We knew developing a CCM solution as robust as GMC Inspire was not possible. Along with reducing our development cost we have found it to be the perfect match for our advanced proprietary workfl ows, and a contributor to our mission as a company to always provide innovative technology, superior customer service, and cutting-edge products to our clients.” REFRESH RELAX! ORGANIZE AND MANAGE WORKFLOWS IN A SMARTER WAY Automate repetitive tasks Standardize processes and improve quality of work Reduce errors and rework Save time and money Increase total throughput of jobs Receive, sort, route, notify, convert and optimize all possible fi le types, split & merge PDF fi les, control and drive third-party applications to deliver to any output medium. Input fi les Archive FTP send Internet Photoshop PDF Enfocus PitStop Server Print ready Various output devices MIS or Workfl ows Enfocus Connect MIS, DB, Web2Print FTP receive Customer mail Submit via Client InDesign Word Error PitStop Error InDesign Inform customer Error Word CUSTOMIZED WORKFLOWS THAT MAXIMIZE YOUR BUSINESS’S PRODUCTIVITY! THE POSSIBILITIES ARE ENDLESS ... enfocus.com/graphexpo BOOTH 2167 in electronic and paper-based billing, high quality variable printing, distribution and mail services, electronic and paper-based storage, document scanning, and computer services. As a division of OSG Billing Services, SouthData offers a wide range of products and services for a variety of industries designed to help clients achieve more effi cient billing methods and document management strategies. Advanced technology has always been a driving force behind this company’s continued growth and success. The company has steadily invested in in-house technical expertise and faster, more capable equipment to continuously improve its processes and speed its turnaround times and customer experience. The company’s initial product was payment coupon books for homeowner associations and condominiums, which they still produce millions of every year. Over time, the company expanded its services to include billing statements, letters, newsletters, and other customized documents for a variety of industries including healthcare, utilities, local government, and collections. The proprietary software built to handle the company’s automated workfl ow was not designed to be a seamless customer communication management (CCM) solution or deliver the ease of use needed that would allow customer service to handle the day-to-day document requirements. SouthData needed a CCM solution that could meet the demands of its changing workfl ow. Testing different software solutions, the litmus test was whether or not the customer service team was able to enter the appropriate data without the assistance of an experienced developer. When the SouthData team tested GMC (Booth 2191) Inspire, it found that the business users with little previous scripting experience could easily map data to the form using GMC Inspire’s Designer. With GMC Designer, data conversion Commercial Printing | Digital Printing | Flexible Packaging Folding Carton Packaging | Metal Decorating | Newspaper Plastic Cards | Security Printing | Signage and POP kba.com KBA covers it all... Booth 1435 Offi cial Show Daily | PrintingNews.com GRAPH EXPO 16 | September 27, 2016 | 37
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